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Shipping & Returns
Shipping & Returns
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Within 30 days of your purchase, items can be returned
to Champion Mustang for a refund. There is a 20%
restocking fee imposed on all goods returned for a
refund! In-Store Credits can be issued in the full amount
less shipping charges! This excludes gift certificates. Gift certificates are not refundable. Custom orders can't be cancelled once the order has been submitted to manufacturing. Custom orders are never refundable. Shipping charges are always
non-refundable! Customer is responsible for providing a valid shipping address. Any address correction fees charged to Champion Mustang by UPS or FedEx will be passed on to the customer's form of payment from the original transaction.
Either way, it's necessary to obtain a Return Materials Authorization (RMA) number from Champion Mustang. Obtaining an
RMA number ensures that the return process is handled efficiently
and that credits are issued in a timely manner.
Within 30 days of receipt of items purchased from
Champion Mustang, customers may choose to return:
- Any new item in original packaging and original/unused
condition.
- Any used Core, as long as it is shipped in the box that
contained the new product.
- Any item received in a damaged or defective condition.
- Any item received in error. If an item is received in error and is not returned in a timely manner, the customer will be charged full price for the item.
Goods Not Accepted for a Return
- If you purchase a product and find it doesn't fit due to any
modification to the car from stock (ie. Engine Swap,
Transmission Swap).
- No return on electrical parts, used parts,
rebuilt carburetors, books, special order items, or items
we disclaim in advance.
- If you install the item(s), it will be deemed
un-returnable.
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Obtaining
a Return Materials Authorization Number
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When
you plan to return items via UPS to Champion Mustang, it's
necessary to obtain a Return Materials Authorization (RMA) number.
RMA numbers help us process returns quickly and efficiently.
Please Call (1-855-TEAM-SHELBY) or go here Contact
Us
for your RMA number request. Please include the
reason for the return, date the order was placed, your order
number, name, phone number, and shipping address.
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Damage Claim Process
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In all cases, Champion Mustang pre-inspects all products for damages prior to shipping. If you receive a package that has been damaged, if the opportunity persists, please notify the driver prior to the driver leaving. This will speed up the damage claim process and in some cases; they will not even accept the claim without the damage notation from the driver. It's best to open the package in front of the driver. We insure the products full value and it is the responsibility of the carrier to reimburse you for the losses. Damage claim losses are not Champion Mustang's responsibility. Please keep the product in the original condition in which you receive it for investigation by the freight company responsible. This includes the item itself and all packaging materials. The claim cannot be paid if the packaging is not present! Please call the carrier to get the process started for a claim. Express to the carrier that you have a damage claim on a package you received.
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When Your Non-Freight
Products/Packages Arrives
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Upon receipt of your non-freight product/packages, you have 24 hours to inspect your non-freight packages for accuracy and/or damages. Any variations from your order should be noted, and Champion Mustang should be contacted immediately if things do not match. After that time, it is perceived that you have received your order as ordered, without damages or omission of any product.
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Returning Items
to Champion Mustang. |
Simply
take your package to any location that has regularly scheduled
UPS pick-ups. You may want to check with your place of employment
to see if they have regular UPS pick-ups. Or, you can call
1-800-PICK-UPS (1-800-742-5877) or visit the UPS Web site
at www.ups.com/using/services/locate/locate.html.
As long as your return address label is attached and the RMA
number is included, it will ensure the prompt and efficient
handling of your return. Please note, you must insure
the item with UPS for the total amount of the sale! |
"Truck Freight"
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On
large items deemed "Truck Freight” the bill for
freight will be paid for prior to processing your order. This
is due to the fact that there is no current way to pre-calculate
the truck freight charges via the Internet! You will be making
payment to Champion Mustang by calling 1-855-TEAM-SHELBY. Any claim
to damaged products must be taken up with the freight company.
They have internal claim offices for this matter. You must
inspect all packages prior to signing for the delivery. Any
damage found after the fact will lose their right for a claim.
This must be in the presence of the driver and the driver
will provide a claim form that will be processed by the freight
company.
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"Shipping Charges"
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Shipping charges are, in all cases, the complete responsibility of the customer and Champion Mustang will not be liable in any case for shipping charges incurred by the customer. This includes both from the origin to the customer and from the customer to the origin. We handle international orders and and can ship to your export company of choice to have your items sent overseas. We can also ship small items with our flat rate boxes to just about anywhere in the world. Most overseas shipping costs are paid by the customer to the shipping company. We don't accept these payments. The only shipping payments we accept is for any ground shipping from our warehouses to your export company of choice.
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Credit
and Return Shipping Costs
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Upon receipt of your returned item, you will be issued
credit for the original purchase price and applicable sales tax.
Core credits will also be processed within 15 business days.
If the reason for your return was caused by Champion Mustang or
one of our business partners (i.e., damaged or defective items,
wrong part shipped), we will cover the freight charges on the
replacement items. All other returns (i.e., didn't want,
doesn't like, ordered wrong part) will be limited to the invoiced purchase price of the
unit(s) less a 20%
restocking fee, and less packaging and/or shipping charges. In-store
credits can be issued for the full purchase price of the goods, less
packaging and/or shipping charges. All in-store credits issued are good for
10
days from the issue date of the credit. After 10 days, a refund will
be issued less the 20% restocking fee. So we suggest using any
credits immediately.
Restocking fees are used to cover fees that can not be recovered for the initial transaction and the return process. This includes some of the fees that can not be recovered. (i.e., credit card fees, PayPal fees, supplier drop ship fees, supplier return fees, low order fees collected by our supplier, etc...
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Returning
Used Cores
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If
you have paid a core charge for an item purchased from Champion Mustang, you are eligible for core credit upon return of the
old core unit. Used cores can be returned at any time provided
the replacement parts were purchased at Champion Mustang and
that they are shipped back in the box you received with the
new product.
You can return used cores by shipping via UPS to Champion Mustang
or to Champion Mustang partners for a refund of core charges.
Either way, you must first obtain a Return Materials Authorization (RMA)
number. Be sure to state "used core" as the reason for
your return.
Before returning your core, be sure to drain fluids from the core
and place it in a plastic bag to prevent leakage. Then pack it in
the box that contained the new part you purchased from
Champion Mustang.
We reserve the right to update our return policy at any time. If you have any questions about Champion Mustang's Return
Policy, please contact a Customer Support representative.
Contact
Us |
Thank
you for shopping Champion Mustang |
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